TERMS & CONDITIONS
Welcome to AERIS Bags! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products.
By accessing this website or placing an order, you agree to accept and be bound by the following terms.
ORDERS & SHIPPING
When you place an order, you agree to provide accurate and up-to-date information. Once your order is confirmed, you’ll receive an email with the order details. We reserve the right to cancel or refuse orders at our discretion, including in cases of suspected fraud or shipping restrictions.
Free shipping is offered wihtin australia. Costs and delivery times will be calculated at checkout and vary by location outside of Australia. Once your order has been dispatched, we are not responsible for courier delays, customs issues, or lost parcels.
PRIVACY & SAFETY
At Aeris, we take your privacy and safety seriously. We believe in transparency and are dedicated to safeguarding your personal information. Rest assured that any data you share with us is handled with the utmost care and is used solely for the purpose of improving your shopping experience with us.
Our privacy and safety policy is designed to provide you with clarity on how we handle your data, including the measures we take to protect it. We utilize secure payment gateways and adhere to stringent security protocols to ensure that your information is always safe with us.
RETURNS & EXCHANGES
We accept returns and exchanges within 14 days of delivery, provided items are unused, in original condition, and in original packaging.
Sale items are final and cannot be returned or exchanged unless faulty.
To begin a return, please email us at aeris.inquiries@gmail.com with your order number and reason for return.