Question 1

Where do you ship?

Accepted Answer

We currently ship to Australia, New Zealand, and the United States. However, if you are located elsewhere please send us an email, call, or message us on Instagram and we'll do our best to arrange shipping to your country.

Question 2

Do you offer returns or exchanges?

Accepted Answer

Yes — we accept returns within 14 days of delivery for unused items in original condition. Email us to start a return.

Question 3

What materials are your bags made from?

Accepted Answer

Materials vary by style — some bags are crafted from genuine leather, others from high-quality vegan leather or suede blends. You’ll find the specific material listed in each bag’s description.

AERIS

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Frequently asked questions

Where do you ship?

Do you offer returns or exchanges?

What materials are your bags made from?